K, Kiran, and Diljit S. “ANTECEDENTS OF CUSTOMER LOYALTY : DOES SERVICE QUALITY SUFFICE?”. Malaysian Journal of Library and Information Science 16, no. 2 (May 31, 2017): 95–113. Accessed November 26, 2024. http://borneojournal.um.edu.my/index.php/MJLIS/article/view/6701.